Refund policy

Refund Policy
An item can be returned for exchange or refund within 15 days of purchase date. We offer a return label at a flat rate of $12.50 anywhere in Canada, which will be deducted from the final refunded amount.

For an exchange or manufacturing defect within 15 days of the purchase date, get a free return. The returned item must be in its original condition, not having been altered or washed, with original tags attached and polybag.

Warranty
KLo is proud of its products & its reputation. Materials. Assembly. Service.

Warranty is valid 1 year from the date of purchase.

If a KLo product has a manufacturing defect or is damaged during transport, contact Customer Service at info@klocanada.com or 438-518-5666.

Each claim will be carefully evaluated by KLo Canada with consideration for normal wear and tear; decision will be made within 48 hours on whether a product repair or replacement is adequate.